Shipping policy

Our products are created on demand, which means that your product will go into production shortly after your order has been processed. Most of our products are delivered within 2 weeks from the time you place your order to the time it takes to arrive at your door. Any time quoted for delivery is an estimate only; provided, however, that spacecitypaddles.com shall use commercially reasonable efforts to deliver all merchandise on or before the stated delivery date.

All shipping time estimates are calculated in business days. All shipping prices are listed for the continental U.S. and exclude Alaska, Hawaii, and Puerto Rico. Shipping to those locations may include additional charges.

Spacecitypaddles.com will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery. If a substantially large order requires inside delivery or a residential delivery, please specify that information when placing the order. You must have and include a physical address with your order, as some carriers (e.g., FedEx and UPS) do not ship to P.O. boxes.

Ground Shipping will take anywhere between 3 to 7 business days when shipped inside the continental U.S.

Rush Shipping will guarantee the order is received within the selected timeframe, after production is concluded. When you place a rush production order, but then opt for "normal" or "ground" shipping method, please be advised that the delivery date will only be "estimated" and is not guaranteed, as shipping companies do not offer guarantees for ground shipping.

If we fail to meet a promised delivery date on a rush production order with expedited shipping, but you still accept the order, we will issue you a credit for the difference between the rush production or rush shipping option that was not met. Please note that once you submit your order, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy.

Please carefully review any address you provide to us for shipping and billing purposes to ensure the accuracy of all addresses associated with your order. We will not be held responsible for any delivery issue or delay caused by an incorrect or incomplete address.

Any address change or correction requested after the order goes into production might not be guaranteed.

After an item has been shipped, the responsibility of the item is on the purchaser. If there is an issue with delivery, please contact the shipping company. Once it has left our warehouse, the item is no longer our responsibility.

We are not responsible for lost or stolen items once they have been delivered.